Fasilat Elm E-Training Institute is committed to providing high-quality educational content and services. This Refund Policy outlines the circumstances under which refunds may be issued for our courses and services.
Course Enrollment: Refunds are available for course enrollments under specific conditions outlined below. The refund amount and eligibility will depend on the timing of your request and the type of course or service purchased.
Special Offers: Courses purchased under special offers or discounted rates may not be eligible for refunds. Please check the terms of the specific offer for details.
Submission: To request a refund, please contact our support team at @ with your name, account details, course name, and reason for the refund request.
Timing: Refund requests must be submitted within 4 days of the course purchase date.
Before Course Start: Full refunds are available if you request a refund before the start date of the course or before watching any videos of the course within 24hrs.
After Course Start:
Within 4 Days: A partial refund may be issued if the request is made within 2 days after the course start date. The exact refund amount will be determined based on the proportion of the course completed.
After 4 Days: No refunds will be issued after 4 days from the course start date.
Course Access: If you have accessed more than 25% of the course content, you will not be eligible for a refund, regardless of the request timing.
Downloadable Content: Purchases of downloadable content, such as e-books, PDFs, or other digital materials, are non-refundable.
Certificates: Fees paid for certificates of completion are non-refundable once the certificate has been issued.
Approval: Once your refund request is approved, we will process your refund within 30 business days.
Method: Refunds will be issued to the original payment method used at the time of purchase.
Notification: You will receive an email notification once your refund has been processed.
The Institute reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the Refund Policy periodically for any updates.
For any questions regarding this Refund Policy, please contact us at:
Email: support@fasilatelm.com
WhatsApp: 00971523349479